Terms and Conditions
By accessing, browsing or using the Casino de Quievrain platform ("Platform"), you agree to be bound by these Terms and Conditions (the "Agreement"). Please read this Agreement carefully before proceeding as it governs your use of our services. If you do not understand any aspect of this Agreement, please seek advice from a relevant authority.
Acceptance of the Terms
By using or accessing the Platform, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions, including all future modifications thereto. Your use of the Platform shall be deemed as acceptance of this Agreement.
Eligibility Requirements
Only individuals aged 21 (or the minimum age required in your jurisdiction) or older are eligible to access and use the Platform. By using our services, you confirm that you meet these eligibility requirements and comply with all applicable laws and regulations.
Minimum Age Requirement
You must be at least 21 years old (or the minimum age required in your jurisdiction) to open an account, make a deposit or place any bets on the Platform.
Geographic Restrictions
We reserve the right to restrict access to certain games or services based on your country of residence. Please review our Restricted Countries list for more information.
Account Registration Rules
To register an account with us, you must provide valid personal and contact details. Your account will be subject to verification procedures as per our Identity Verification Policy (available upon request). We reserve the right to reject or cancel any registration that we deem suspicious, incomplete or unverifiable.
One-Account-per-User Policies
Each individual is only entitled to one account with us. Creating multiple accounts for yourself or others will be considered a serious breach of these Terms and Conditions.
Identity Verification and KYC
We reserve the right to request identification verification from all users. Your cooperation in this process is essential, as it helps maintain the integrity and security of our platform.
Account Accuracy Obligations
It's your responsibility to ensure that the information provided during account registration remains accurate and up-to-date.
Account Security Responsibilities
You are responsible for maintaining the confidentiality and security of your login credentials. You must notify us immediately if you suspect any unauthorized access or breach of your account security.
Login Credentials and Password Protection
Your login details (username, password) cannot be shared with anyone else under any circumstances. Please use a secure and unique password to protect your account from potential threats.
Restricted Behaviour and Prohibited Activities
You will not engage in any activities that may compromise the integrity or stability of our Platform or systems. Specifically:
Multi-Accounting and Fraud Prevention
We monitor multiple account activity closely. If you're caught operating multiple accounts simultaneously, we reserve the right to freeze all associated assets without notice.
Bonus and Promotion Rules
Bonuses are subject to specific terms and conditions outlined in our promotional materials and on this website. You must comply with these rules when claiming a bonus or participating in any promotion offered by us.
Wagering and Gameplay Conditions
Please review our Games Terms for information regarding the terms of gameplay, bets, winnings, wagering requirements, maximum stakes and other important details relevant to each game type.
Bonus Abuse Prevention
We reserve the right to investigate, restrict or void a bonus awarded in case we suspect its misuse. Your use of bonuses is subject to these Terms and Conditions.
Deposits and Withdrawals
Please review our Payment Terms for more information on deposits, withdrawals, processing times, fees and currencies accepted by us (if applicable).
Verification before Withdrawals
Before making any withdrawal requests, you will be required to verify your identity. This may involve providing additional documentation or complying with specific conditions set forth in our Identity Verification Policy.
Processing and Review Procedures
We reserve the right to hold up to 30 days for processing a withdrawal request (as per regulatory requirements) before issuing payment via our standard channels.
Responsible Gambling Expectations
Please review our Responsible Gaming Policy for information on measures we have implemented to support safe gambling practices, including self-exclusion options and deposit limits. We expect all users to engage in responsible gaming activities.
Self-Exclusion and Account Restrictions
We offer a range of tools designed to help manage your gaming experience and prevent problem betting behavior (available under 'My Account' > 'Responsible Gaming'). Please use these responsibly and contact our Support Team if you require assistance with self-excluding yourself or restricting access to certain features.
Game Fairness and RNG Systems
Our platform employs Random Number Generators ('RNGs') for a truly fair gaming experience. The outcome of every game is randomly generated, ensuring an unbiased result.
Technical Interruptions or Voided Gameplay
We make no guarantees regarding availability, uptime or performance levels of our services or systems. If your gameplay is interrupted due to circumstances beyond our control (e.g., natural disasters), you may lose some features or the opportunity to continue gaming. Our standard withdrawal times apply in all cases.
Suspension or Closure of Accounts
Your account can be suspended or closed by us at any time for reasons that we deem valid, including but not limited to:
Intellectual Property and Platform Ownership
All rights in our Platform's content (text, images, logos), software code (source and binary) are owned exclusively by Casino de Quievrain. Reproducing, copying or using any material from the platform without written consent is strictly forbidden.
Limitation of Liability
We'll do our best to prevent technical errors on your Platform usage experience but cannot guarantee this will always be successful due to various external factors. Your participation in our services means that you agree not to bring a claim for compensation if we fail or partially perform these terms as per applicable laws and regulations.
Modification of Terms
These Terms can be amended at any time, including updates on fees (if applicable) without prior warning. Regularly review this section to ensure awareness of all current provisions governing use of our services.
Contact or Support Guidance
Please direct your questions about our Platform's rules or policies directly to our customer service support team via email using clear headings and a concise explanation for assistance with queries, problem resolution, account matters etc.
